How we work
From your call to the repair in four steps. At every stage you know what is happening and what comes next.
We speak Polish, Ukrainian, Russian and English.
Four steps
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Call or message us
Tell us what happened. If you can, give the make and model of the truck.
If you can't talk, for example because of noise or at a border, message us on WhatsApp.
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Send your location and a photo
A location pin, a photo of the fault and the fault codes from the dashboard help us prepare the trip.
A location pin is the most accurate. Without one, give the road number, direction of travel and the nearest exit or kilometre marker.
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Diagnosis and price before the repair
The mechanic checks the fault on site. We agree the price before work starts; it can change if we find more faults on site.
The mechanic reads the fault codes, checks the system and tells you what is damaged.
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A repair, or an honest “it needs the workshop”
If the fault cannot be fixed safely at the roadside, we say so straight away. The repair can then be finished in our workshop in Jasień.
We tell you straight after the diagnosis, so the driver and the dispatcher can plan what to do next.
What to have ready before you call
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Where you are
A location pin, or the road, direction and nearest exit.
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Which truck
Make, model and year of the tractor unit.
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What happened
Symptoms, warning lights on the dashboard and fault codes if you can see them.
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A photo
A photo of the fault or of the dashboard message helps a lot.
After the repair: payment and invoice
- Payment methods
- Cash, card on site, bank transfer
- VAT invoice
- Yes
- Payment terms for companies
- By arrangement
What we fix on site and what needs the workshop
On site
- Computer diagnostics and reading fault codes
- Batteries, starting, alternator and starter motor
- Air lines, valves and air system leaks
- AdBlue / SCR, NOx sensors, DPF and EGR cleaning
- Brake pads, discs and brake adjustment
- Parking heater, doors and window regulators
- Air conditioning and reefer units: diagnostics and electrics
- Hydraulic hoses, trailer brakes and trailer electrics
Workshop, or we don't do it
In our workshop in Jasień
- Engine or gearbox overhaul
- Injector reconditioning, DPF cleaning on a machine, roller brake testing and wheel alignment
We don't do this
- Chassis frame welding
- Tachograph calibration and certification
- DPF, EGR and AdBlue: we never remove or disable them, under any circumstances
Common questions
How much does a roadside repair cost?
We agree the price before work starts. It can change if it turns out on site that there are more faults than the driver described.
What should you have ready before you call?
Place: road number, direction of travel and the nearest exit or kilometre marker. Truck: make, model and year. Fault: what happened, which warning lights are on and which fault codes you can see. A photo helps a lot.
Do you issue VAT invoices?
Yes, we issue VAT invoices.
Do you come out at night, at weekends and on public holidays?
Yes. We work day and night, 7 days a week, public holidays too. Prices on public holidays may differ.
Start with the first step
Call or message us on WhatsApp. We work day and night, public holidays too.
We speak Polish, Ukrainian, Russian and English.